CLMBR

Help Center

FAQ


THE WORKOUT & MACHINE

  • About Us: How CLMBR Got Started

     

    Director of Training and Education, Christa Dellebovi, is at the CLMBR Headquarters in Denver giving you a behind the scenes look at how CLMBR came to life.

     

     

    CLMBR was started in 2019 by CEO Avrum Elmakis and is based out of Denver, Colorado. The CLMBR is the first vertical climbing machine to offer at-home connected fitness. The innovative design allows the user to burn calories while also strengthening major muscle groups. Vertical climbing is designed to provide an efficient full-body workout in only 30 minutes. 




    View article

  • How is CLMBR different from other vertical climbers?

    Vertical climbing is not new. Over the years, there have been countless iterations of the climbing machine, but until now, there have been minimal physical and technological improvements. CLMBR is the first climbing machine to completely rethink not only the design but also the user experience. 

    climbr_courtesy-CLMBR.jpg

    At CLMBR, we have ditched the old ways of climbing and ushered in a new era of connected fitness. Equipped with a low maintenance, versatile structure and an engaging selection of OnDemand classes, CLMBR promises an innovative user experience, unlike any other climbing machine on the market. 

     

    The CLMBR has an open central design plan which allows for users to have an unobstructed view of their screen and maintain the proper climbing form, without any barriers. Standing at 88 inches (about 7’4) the CLMBR is perfect for most home gyms. The machine also includes built-in wheels that give the option of mobility and kevlar belts that offer minimal to no maintenance necessary.

     

    In addition to the attractive physical features of the CLMBR, it also boasts a collection of 400+ classes (guided climbs, collections, challenges, etc) which are included in the Connected Membership. Users can bring the studio to their living room by following along with our 9 Guides as they lead through climbs ranging from beginner to difficult.

     

    The CLMBR workout is low impact and guarantees a high caloric burn in only a matter of minutes by combining intense cardio and strength training. Resistance varies from 1-11 (lowest to highest) and user form can be shifted to engage different muscle groups. From arms and shoulders to glutes and hamstrings, the CLMBR is a full body workout that will have you feeling the burn after each climb.

     

    https://www.youtube.com/watch?v=MZ2hkOxD5_g

     

     




    View article

  • Virtual Demos and Demo Locations

     

    CLMBR offers several demo locations across the country. Visit clmbr.com/locations to view the different demo locations near you. 

     

    If you are unable to visit the in-person demo locations, you can book a free virtual demo at clmbr.com/virtual-demo. On this one-on-one video call, you will have the opportunity to learn the features and benefits of CLMBR and ask questions in real-time. Find a time that works for you and book it with the list of times/dates available


    If you're interested in trying a live class, check out Studio CLMBR in Denver, Colorado!

     

    View article

  • Benefits Of The CLMBR Workout

    Vertical climbing is easy on the joints and allows for life-long use without any negative consequences. Climbing eliminates any pounding on your joints and prevents erratic movement that could cause injury.  By combining cardio and strength training into one workout, CLMBR also allows the body to achieve higher caloric output in less time. Research has shown that vertical climbing can burn an average of 22.3 calories per minute and up to 800 calories in a 30 min session. 

    Superior Cardio + Strength

    The combination of cardio and strength training that CLMBR provides, allows the body to achieve higher output in less time. Vertical climbing tones your arms, shoulders, back, abs, glutes, and legs while also providing a calorie blasting cardio workout. Leg and arm day just became one.

    Higher V02 Max

    The maximum rate of oxygen consumption measured during incremental exercise, has been shown to be significantly greater during climbing. Studies have also shown that heart rate is higher while vertical climbing due to the enhanced blood flow and perfusion of arm muscles held overhead against the force of gravity during climbing exercise.

    Continued Caloric Burn

    Studies have shown that vertical climbing can burn an average of 22.3 calories per minute and up to 800 calories in a 30 min session Due to the push of higher VO2 max, this level of output allows the body to continue burning fat and calories for hours after the workout.

    View article

  • CLMBR Machine Weight and Dimensions

     

    Less than 3 square feet. Any ceiling over 7 1/2 feet. CLMBR fits in almost any space. The footprint of the CLMBR is 35" x 32" x 88" perfect size for at-home use. Pedal clearance is 4.5 inches from the ground.

     

    CLMBR does not have to be bolted into the ground; however, it is an option if desired. With CLMBR’s lightweight design of 180 pounds and premium caster wheels allow effortless glide away when not in-use or for those with modular spaces.

     

    For more information on the CLMBR, see here.

    View article

  • CLMBR User Height and Weight Requirements

    CLMBR is able to accommodate a wide range of heights. The hand grips can be adjusted to your height with one inch incremental adjustments.  When the pedals are parallel, the hand grips should be at shoulder height, or slightly below, for proper body position.

     

    Maximum user weight capacity is 350 lbs. and you must be over 5ft and under 7ft tall. Extender handles are required for those over 6'4'' and are sold separately. 

     

    Please consult a doctor if you have any medical questions or concerns about physical capabilities and our CLMBR workout.

     

    View article

CLMBR MEMBERSHIP

  • What classes are available through CLMBR's Premium Membership?

    _DSC2123_Web.jpg

    With CLMBR's Premium Membership, members have access to track their progress, compete in challenges, climb alongside CLMBR Guide's with the class feature and much more. With a variety of class formats and the versatility of the machine, CLMBR is a one-stop shop for all your fitness needs. Through the Premium Membership, you can follow along to rhythm, bootcamp, strength, restorative and interval-based classes that are offered in a variety of lengths and difficulty-levels. Classes range from a quick 5 minute climb all the way up to a 45 minute advanced climb and have beginner, intermediate, and advanced classes. CLMBR has options for all fitness levels and schedules!

    Rhythm Based Classes 

    CLMBR’s Rhythm-based classes are taught to the beat of the music, making it easier to get lost in the moment  and challenging you to reach higher. Some Rhythm-based classes focus on metrics, like tempo, reach, and total vertical feet climbed, while others turn the numbers off and focus on the feeling of your body and the beat of the music. 

     

    Interval Based Classes 

    Interval-based climbs are time and music-based classes with programmed periods of work and recovery. With Interval classes, you'll improve your aerobic capacity, get a killer calorie burn, and increase speed and endurance. 

     

    Bootcamp Classes

    In the Bootcamp classes, you will be on and off the CLMBR, integrating floor work for strength training and climbing for cardio. Floor work may be done with body weight or equipment like dumbbells, resistance bands, or Bala rings. 

     

    Strength Classes

    Step off of your CLMBR into these functional strength and training workouts. With the Strength-based classes, you will be led through core and upper-body conditioning workouts that focus on building muscle and endurance.

     

    Restorative Maintenance Classes

    Wind down after a workout and stretch out your muscles with the Restorative Maintenance classes. Our CLMBR Guide's will guide you through a recovery and stretching session post-climb to help alleviate any muscle soreness. 

     

     

    View article

  • CLMBR Connected Membership Options

    CLMBR now offers three-different membership options: Base, Metrics+ and Premium. Each membership plan is designed to fit with every member's fitness level and workout preference.

     

    Base Membership:

    The Base Plan is the basic membership that is offered at no cost and only includes the free climb option. This membership is beneficial to users that are interested in only using their CLMBR to climb and are not interested in participating in classes, challenges, achievements and more. All stats and data from previous climbs before the membership update will be saved but will only be available if the plan is upgraded to Metrics + or Premium.

     

    Metrics+ Membership:

    The Metrics+ Plan is offered at $9.99 a month. This plan is for CLMBR users that enjoy tracking their workout history and stats as well as reaching for achievements, benchmarks and challenges. Members of Metrics+ will also be able to open climb and modify their customizable home screen to show their recent accomplishments and climbs.

     

    Premium Membership:

    The Premium plan is $39.99 a month and is the most value-packed membership option offered.  Premium members will have access to the same features as Metrics+ but with the inclusion of over 500 On-Demand classes, competitions, guided climbs, the Friends feature and more. 




     

     

    View article

  • How To Set Up Your CLMBR Membership

    Media-Panel-1.jpg

    The CLMBR membership is one of the main features of the CLMBR experience and allows you to track workouts, browse new classes and more (you must have the Premium membership for these features).


    Here’s what you need to know to activate your CLMBR Connected membership: 

    Download the CLMBR Mobile App and create your CLMBR Profile 

    Your CLMBR profile is the core aspect of the CLMBR experience and where you track your workouts, browse OnDemand classes and more. For the best set up experience, download the CLMBR mobile app from the App or Google Play store and create your CLMBR profile before your CLMBR is delivered.

    Link and Activate your CLMBR Profile

    After your CLMBR has been delivered, you will sync the CLMBR app to the machine by using the 6 digit code that the app will provide you with. After you connect to the CLMBR, you will be prompted to enter your credit card information in order to activate your membership.

    View article

  • How to Set Up Multiple CLMBR Memberships

    _DSC2256_Web.jpg

    One of the many benefits of the CLMBR Connected Membership is that members can add up to four users to access our class library through one monthly subscription. 

     

    Step 1: Each user must set up their profile using the CLMBR Mobile App.

    Step 2: Once all users have a profile through the CLMBR Mobile App, connect the profiles to your CLMBR through the steps below:

    • On the CLMBR machine touch screen, click on the "+" to add additional profiles .
    • The CLMBR mobile app will provide a six-digit code to connect the profile to the machine and activate the subscription.
    • Users will then see their CLMBR profile on the home screen.

    Step 3: Select your profile photo from the home screen and select a class. As long as one membership is logged into the machine with a paid subscription, up to four users will have access to the class library.

    View article

  • Features Of CLMBR's Membership

    The CLMBR mobile app allows you to stay connected to your CLMBR from anywhere. Push notifications about your progress will keep you motivated and notify you when new classes, challenges and competitions are available. You'll be able to choose from over 500 classes, set benchmarks to track your progress and much more!

    Achievements/Badges

    As a member of CLMBR’s Premium and Metrics+ membership, every recorded climb that is completed counts towards a badge of achievement. These badges are earned based on several factors during climbing: distance, milestones, streaks, holidays, records, variety, and challenges. The badges collected by completing these achievements illustrate each of these factors and are displayed on their account profile and CLMBR’s customizable screen.

     

    Goals and Activity Tracking 

    The Activity Tracking feature helps climbers to keep a consistent record of their completed climbs and challenge themselves to hit personal records. Users can track metrics such as distance climbed, badge progress, and average pace throughout their workout. Additionally, with the Fitness Goal filter on the app, climbers can target the type of workout they are most interested in. Users can select from; endurance, recovery, cardio, athletic performance, and strength training to view classes that specifically focus on their desired goals.

     

    Challenges

    The Challenge feature motivates members to push themselves to the next level during each climb. These challenges highlight a new and exclusive climb that is added monthly. After climbers have attempted each challenge, the leaderboard is generated based on the calculations of distance and time per climb. The most recent addition to the challenges is the La Rambla mountain, which stands at a whopping 13,470 feet. 

     

    Competitions 

    The Competition feature can be found under the Challenge tab and helps to encourage engagement in the CLMBR community and competition against other climbers. Members can choose to participate in either distance or time-based competitions and will then be matched against four other competitors. The winner of each Competition is determined by comparing each competitor's fastest times from their race.

     

    Classes

    By using the Class feature, climbers can work out alongside their favorite CLMBR guides as they are instructed through assorted levels of classes. There are three difficulty levels of the classes (beginner, intermediate and advanced) and the class collection is constructed to fit every skill level. Each class is timed and recorded, and overall metrics can be viewed after every session. The collection feature can also be used to view the new classes that are offered under a different theme monthly. 

     

    Guided Climbs

    The Guided Climb option helps newer climbers test their skills by completing interval climbs with the assistance of a visual aide to follow along with. This feature gives members the ability to view their interval time, target their metrics (tempo, reach, power and distance) and choose their preferred difficulty level, similar to that of the Class feature.

     

    Benchmarks 

    The Benchmark feature is a way for CLMBR users to measure their progress and track their endurance, sprint and power levels after each completed climb. The endurance level is how long it takes to climb to 500 feet, the power level is how much power climbers are able to produce in 30 seconds (power is calculated by combining the user’s stroke length, pace, and resistance setting) and the sprint level is based on how many vertical feet can be climbed in 30 seconds.



     

    View article

ORDERING CLMBR

  • Payment Options

    We accept all major credit cards for full payment through our online store. Payment plan options are available through Affirm financing. Checking your eligibility won't affect your credit. Affirm rates are between 0–30% APR. A down payment may be required and applications are subject to eligibility check and approval. Payment options depend on your purchase amount and Affirm offers monthly payments over 12, 24, or 36 months.

     

    The estimated payment amount excludes taxes and shipping fees and actual terms may vary. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Visit affirm.com/help for more info.

     

    For specific questions regarding financing or if you have issues with your Affirm account, please email Affirm directly at help@affirm.com or call (855) 423-3729.




    View article

  • Shipping Terms

    CLMBR is available for shipment within the continental United States. CLMBR does not currently offer international shipping or shipments to Hawaii, Alaska, Puerto Rico and other US territories. Note that we only support delivery to physical addresses:

    We are unable to deliver to PO Box’s, APO/FPO addresses or freight forwarders. CLMBR’s must be delivered by our third party delivery service and are not able to be picked up at local shipping hubs.

    View article

  • Returns And Refunds

    Returns

    If you are not satisfied with your CLMBR machine, you can request a return within 30 days of delivery. CLMBR’s guarantee does not cover ordinary wear and tear or accidents caused by improper use, this is subject to the terms of our limited warranty. Returns may incur a $350 reverse logistics fee.

    We recommend keeping your original packaging for up to 30 days after delivery to ensure an expedited return process. CLMBR reserves the right to refuse a return/refund and charge additional restocking fees if necessary.

    Refunds

    If you would like to cancel your CLMBR order at any time before shipment, please contact our customer support to receive a cancellation form. All orders will be fully refunded if they are canceled before delivery.




    View article

DELIVERY & ASSEMBLY

  • White Glove Delivery and Installation

     

    Our White Glove delivery and installation service includes delivery of your CLMBR to your room of choice and full assembly. Certain conditions apply.

    What to expect the day of delivery and installation:

    • An adult 18 years or older must be present to receive your delivery
    • Your CLMBR will be delivered in one 180-pound box with the following dimensions: 92in L x 23.5in W x 16in H.
    • All technicians will be professional and respectful in your home. 
    • You will be asked where you would like your CLMBR installed. 
    • Your technician will make sure that your CLMBR hardware is properly assembled and powered on before leaving.
    • Covid safety and protocol are enforced to current local government standards. Masks are required by the delivery team.

    View article

  • How To Prepare For Your CLMBR Delivery

     

    machine_twoup_4.jpg

    Follow the steps below to prepare for your delivery and ensure a smooth experience:

    Verify the following measurements prior to delivery:

    • Your ceiling should be at least 90 inches tall so that there is enough room between your CLMBR and the ceiling.
    • A minimum of 34 x 33 inches is needed for the base and clearance of at least 48 inches behind the machine is necessary for upright lift after assembly. 
    • Ensure that your hallways, entryways, staircases and outdoor delivery routes are wide enough so the box can be carried safely to your space. We recommend roughly 16 inches tall x 24 inches wide and 92 inches in length. 
    • Ensure that there is an 8’ x 6’ clear space to allow for the set up of your CLMBR. This space will allow enough room for two people to stand on either side of the machine during assembly. 

    Additional tips for assembly and usage: 

    • Place your CLMBR near or close to your WiFi router for the best streaming experience and test your WiFi connectivity before delivery. 
    • Do not use extension cords or adapters. The 3 meter power cord that is included in the packaging must be able to reach an outlet.
    • Place a mat underneath your CLMBR to protect your floor and minimize sound. Made of extra-tough material and sized to fit into any room of your home, the CLMBR Mat effectively protects your floors from sweat.

     

    View article

Set Up


CLMBR SETUP

  • Get Ready To Climb

     

    Proper Form and Muscle Activation

    It is important to make sure that your spine is at a 75-degree angle and your torso is parallel to the uprights. Spinal alignment should be kept in a neutral position, and your chest should remain open with your shoulders pinched down and back to avoid hunching and to reinforce good posture. Your feet should be placed in the center of the pedal and secured with the footstrap. Knees should remain in line with the ankles. Your lower body should remain in a squat position, sitting back into your glutes and quads. Ensure there is no rounding or arching of the back. The deeper you sit back into the squat, the more muscle activation you will feel. 

    Handlebar Position and Adjustments

    In order to adjust the handlebars to your height, place both feet on the pedals and stand up straight, leveling your feet out with one another. Grab the handles to stabilize yourself and take a look at the ten vertical handlebar settings (1-10) on the left and right uprights of your CLMBR. The handlebars move up or down and should be adjusted to shoulder height or slightly below for the most comfortable climb. To move the handle bars up or down, pull the lever and slide the handle bars to your desired height. Push the lever down to secure the setting. Correct handlebar positioning ensures you are getting proper range of motion and maintaining good form.

    Foot and Pedal Adjustments

    Foot straps are optional but increase security and stability on your CLMBR. Should you choose to use them, place your foot onto the middle of the pedal and secure the strap across the widest part of your shoe. Adjust the strap so you can fit one or two fingers in between the strap and your shoe to maintain blood flow - the footstrap should never be completely flush or tight against your foot. Screen Adjustments 

    CLMBR Connected has a 21.5” touch screen. The screen display integrates with the machine for improved user functionality and usability. The display tilts forward up to 15 degrees for optimal viewing angles during "off machine" exercise and floor-based workouts. 

    Adjusting the Volume 

    One of the many benefits of CLMBR is the immersive experience. There are two ways to adjust the volume on your CLMBR to your preference: the volume button on the right side of the tablet or the volume button on the CLMBR screen.

    Dip Bar Functions 

    The bars on either side of the CLMBR are to be used for upper body dips which contribute to the full body workout. Whether used during a bootcamp class or used as a quick arm workout, the dip bars ensure muscle activation.



     

    View article

  • How to Prepare For Your First Climb

    _DSC1835_Web.jpg

    Vertical climbing is unlike any other cardio exercises. Full body, low impact and efficient, follow the steps below to crush your first climb!


    Make sure to wear closed-toed sneakers while climbing. No special climbing shoes are required. Breathable and comfortable athletic clothing is recommended. Be sure to pace yourself and take breaks when you need them. It's also important to make sure that you're keeping a loose grip on the handlebars and taking a second to move your feet. This will help avoid any numbness that may occur in hands and feet while your body adjusts to vertical climbing. 

    Because of the intensity of the CLMBR workout, it is important to start small and work your way up to more challenging climbs. The CLMBR’s incremental resistance ranging from 1 to 11 offers the option to choose from varying levels of difficulty. By starting with an introductory class on a low resistance and slowly increasing the duration and resistance of your climbs, you will help your body become adjusted to the workout. 



    View article

USING YOUR CLMBR

  • How To Maintain Proper Form While Climbing

    Maintaining proper form while climbing is extremely important in order to keep your muscles and joints safe and to prevent strain. Although good form is intuitive on the CLMBR, it’s still important to be actively thinking about good body position, especially when you become fatigued. 

     

    Upper Body

    In order to protect your back and neck, make sure that your spine is at a 75 degree angle and your torso is parallel to the uprights. Spinal alignment should be kept in a neutral position, and your chest should remain open with your shoulders pinched down and back to avoid hunching and to reinforce good posture. 

     

    Your spine and torso should remain as still as possible and avoid shifting and swaying through the hips. Less movement in the torso will activate your abdominals, helping to strengthen the core and protect your lower back from potential injury. 

     

    Lower Body

    Your feet should be placed in the center of the pedal and secured with the footstrap. Knees should remain in line with the ankles. When the knees shift past the toes, it can cause pressure on the joints and tendons. Your lower body should remain in a squat position, sitting back into your glutes and quads. Ensure there is no rounding or arching of the back. The deeper you sit back into the squat, the more muscle activation you will feel. 

     

    Handlebars

    A light grip on the handlebars should be maintained throughout the entire workout. Squeezing the handlebars too tight can result in tension in the hands, neck, and shoulders. Keep the wrists long and relaxed. 

     

    Correct handlebar position is vital to proper form on the CLMBR. In order to adjust the handlebars to your height, place both feet on the pedals and stand up straight, leveling your feet out with one another. Grab the handles to stabilize yourself and take a look at the ten vertical handlebar settings (1-10) on the left and right uprights of your CLMBR.

    The handlebars move up or down and should be adjusted to shoulder height or slightly below for the most comfortable climb. 

     

    To move the handle bars up or down, pull the lever and slide the handle bars to your desired height. Push the lever down to secure the setting. Correct handlebar positioning ensures you are getting proper range of motion and maintaining good form.

    View article

  • How To Adjust And Get Moving On Your CLMBR

     

    Are you ready to take your first climb? One of the great things about CLMBR is that it’s easy to set up with minimal adjustments needed.

     

    Watch our demo video or follow the steps below!

     

     

    1) Adjust the handlebars to your shoulders 

    In order to adjust the handlebars to your height, place both feet on the pedals and stand up straight, leveling your feet out with one another. Grab the handles to stabilize yourself and take a look at the ten vertical handlebar settings (1-10) on the left and right uprights of your CLMBR.

     

    The handlebars move up or down and should be adjusted to shoulder height or slightly below for the most comfortable climb. 

     

    To move the handle bars up or down, pull the lever and slide the handle bars to your desired height. Push the lever down to secure the setting. Correct handlebar positioning ensures you are getting proper range of motion and maintaining good form. 

     

    2) Secure the foot straps

    Foot straps are optional but increase security and stability on your CLMBR. Should you choose to use them, place your foot onto the middle of the pedal and secure the strap across the widest part of your shoe.

     

    Adjust the strap so you can fit one or two fingers in between the strap and your shoe to maintain blood flow - the footstrap should never be completely flush or tight against your foot. 

     

    3) Test your adjustment and climb

    Once the handlebars are adjusted to your height and you’re strapped in, it’s time to test your setup and form on your CLMBR.

     

    Sit back into your glutes and ensure that your upper body and spine are at a 75 degree angle in line with the machine. Move both your arms and legs in a cross crawl motion. While you climb, keep your torso and shins parallel with the vertical uprights of the machine and minimize swaying through the body.

     

    Your spine and torso should remain as neutral as possible and keep your abdominals engaged to protect your lower back. Hold the handles lightly, keep your wrists long and ensure that you can fully extend your arms while keeping your elbows relaxed. 

     

    View article

BLUETOOTH CONNECTIVITY

  • Bluetooth Compatibility

    The CLMBR is bluetooth compatible and users are able to connect with their wireless headphones and heart rate monitors. The machine pairs with most headphones and heart rate monitors, with the exception of Apple and Fitbit devices. The CLMBR screen will only be able to stream CLMBR content and classes, additional streaming services are not yet compatible. CLMBR is not able to receive audio from any external music source. 

    Please check back in for updates on new compatibility options offered in the future.

     

     

    View article

CLMBR Care


CARE AND MAINTENANCE

  • Standard Warranty

     

    All CLMBRs are covered under 1-year comprehensive warranty after the date of delivery for any manufacturing defects in material or workmanship. 

    CLMBR Standard Warranty applies only against defects discovered within the 1-year period. The 1-year warranty coverage remains with the machine and is verified by the machine's serial number. Proof of original purchase is required to validate the coverage period. 

    All warranty and service must be reviewed, diagnosed and approved by a member of the CLMBR Customer Care team.

    This Warranty Covers:

    • Manufacturing Defects
    • Screen Protection
    • 60-day defect coverage for Grips, Pedals and Water Bottle Holders

    The Warranty Does Not Cover:

    • Normal “wear and tear” of any component
    • Improper maintenance or service by unauthorized or official trained CLMBR service personnel
    • Damage due to misuse, accidents or neglect
    • Installation of parts or accessories not originally intended or compatible with CLMBR

     

    Have a service question? 

    Email support@clmbr.com. Please be sure to include a photo or video of the behavior you are experiencing in this email, as this will help our technical support team provide you with the best course of action moving forward.

    View article

  • CLMBR & Clyde - Extended Warranty Protection Plans

    CLMBR has partnered with Clyde to offer Extended Warranty Protection Plans that covers your machine in the case of mechanical or electrical breakdowns, including breakdowns due to normal wear and tear.

     

    Who is Clyde?  

    Clyde is an insurance technology company that has built a marketplace of top-rated insurers and administrators. Clyde enables CLMBR to offer our customers great product protection coverage.  We work closely with Clyde to manage our Protection Plan program. 

     

    1. What’s included in the Clyde Protection Plan?

    The Clyde Protection Plan covers:

    • Accidental damage from handling from the date of purchase
    • Mechanical and electrical breakdowns after the manufacturer's warranty expires
    • Repairs at no additional cost for approved claims. Reimbursement or replacement if product can't be repaired

     

    1. What is not included in the Clyde Protection Plan?

    The Clyde Protection Plan does not cover:

    • Cosmetic damage, like scratches or dents that do not impact your product's functionality
    • Damage from third-party assembly or third-party maintenance of your product
    • Loss or theft
    • Other exclusions apply see T&C’s

     

    1. How do I view the detailed terms and conditions of the Clyde Protection Plan before I buy it?

    You can view the detailed terms and conditions contract here

     

    1. When does the Clyde Protection Plan begin and end?

    Clyde Protection Plan begins when your product is delivered and ends 2 or 3 years from the start date, based on your selection.

     

    1. Do I qualify for Clyde Protection Plan options?

    The Clyde Protection Plan is available to you if all of the following are true:

    • You are a customer in the United States of America (excluding territories)
    • You purchased your product directly from our website
    • You have purchased your product within 60 days

     

    1. When are you ineligible to purchase a Clyde Protection Plan?
    • Customers cannot purchase a Protection Plan after a breakdown occurs
    • Customers cannot purchase a Protection Plan if there are fewer than 60 days remaining in the limited warranty period
    • You have purchased your product more than 60 days ago

     

    1. How do I purchase a Clyde Protection Plan?

    There are three ways to add a Clyde Protection Plan to your product:

    • From our website – You can choose the Clyde Protection Plan option at checkout when purchasing your product
    • Through the link in the post-purchase email within 60 days of purchasing your product – If you did not select the Clyde Protection Plan at the time of your product purchase, you will receive an email from CLMBR offering the option to add this protection. You can click the link in the email which will direct you to the Clyde website. When using the emailed link to purchase a Clyde Protection Plan, there is no need to create a Clyde account prior to purchase of the plan.
    • Directly from Clyde’s customer portal, HiClyde.com – It will be necessary to create a Clyde account in order to purchase a plan this way. You must use the same email address that was used when purchasing your product from CLMBR when creating an account to link to your CLMBR sales order.

     

    1. How can I file a claim?

    To file a claim on hiclyde.com, you have two options:

    1. By logging in to your account and selecting the corresponding product
    2. As a guest using the contract ID found on your welcome email

     

    1. Can I file multiple claims?

    Yes, you can file multiple claims using your Clyde Protection Plan during the course of the contract’s term. You are covered for multiple repairs up to the value of the original product purchase price. If your claim is approved for a full reimbursement or replacement product, then your contract is fulfilled. You will have the option to purchase a new protection plan for your replacement on hiclyde.com.

     

    1. Is there a deductible?

    There are no deductibles.

     

    1. Is the Clyde Protection Plan transferable?

    Yes, this Clyde Protection Plan may be transferred to any person in the United States. To initiate the transfer of a Clyde Protection Plan, contact Clyde at protection@hiclyde.com.

     

    1. Does the Clyde Protection Plan provide coverage for theft or loss?

    No, this Clyde Protection Plan does not cover for loss or theft.

     

    1. Can the Clyde Protection Plan be canceled?

    Yes, plans may be canceled via contacting protection@hiclyde.com. See terms and conditions for details.

     

    View article

TROUBLESHOOTING

  • General Safety And Customer Support

    Customer Support

    For any concerns or service inquiries, please contact our CLMBR customer support team.

    Email: support@clmbr.com or Phone: (909) 330-3897. 

    Hours: 9-5 MST Monday-Friday.

    General Safety

    • The CLMBR is only to be used by those 18 and older or with adult supervision. Please use caution when using the CLMBR in close proximity to children and pets. 
    • The CLMBR is only to be used by one individual at a time. 
    • Please check that your CLMBR has been correctly assembled before use to avoid any accidents or injuries. 
    • Please use caution when adjusting handles and be aware of potential pinch points. 
    • Check the secureness of dip bars, handles and pedals before use.
    • We recommend that the CLMBR be placed in an indoor room or garage with at least 88 inch ceiling space to ensure ample space while climbing.
    • The CLMBR is not designed to encounter water or liquids of any kind. 

     

    Service Videos 

    CLMBR’s engineering team has recorded a collection of videos to be used as a guide for any service-related issues that you may encounter with your CLMBR. For additional assistance, please contact our customer support team (support@clmbr.com).

    View article

Need assistance?

Contact us

909-330-3897